600 Guests, 4 Days, 2 Cities: Zero Complaints
The Challenge
The family had guests arriving from the UK, Singapore, and across India over 3 days. 4 separate events across 2 cities, with a charter flight movement between them. Every transfer, meal seating, and ceremony needed to run on time without the host family managing a single detail.
What We Did
We deployed a 32-person team across both cities. RSVP and guest preference data was collected 6 weeks out. A 48-page logistics plan was shared with the hotel teams. Two senior supervisors led each city. A dedicated help desk handled 400+ guest queries over 4 days. Luggage was tagged, tracked, and delivered to every room.
The Outcome
The family received not a single operational complaint across 4 days. The hotel GM wrote to the family personally to commend the professionalism of the Ayan Hospitality team. Three wedding planners present at the event have since become regular partners.
“Best wedding planners ever... very hard working team members, caring for everyone while event. Hospitality management was amazing. Preeti & Ishita done a great job!! Definitely will hire in future events also 👌👍”
Puneet Sharma
⭐ Google Review · 8 months ago
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